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Try our FAQs
Please take a moment to explore our FAQs, where you'll find comprehensive answers to frequently asked questions that may provide helpful insights and solutions.
How-to Videos
Explore our how-to videos for detailed instructions, step-by-step guides and tips that helps you get the most out of your Rover’s Edge products.
Contact Us
If you have any questions, feedback, or inquiries, please don't hesitate to contact us!
About Our Products
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Rover’s Edge products are to be used commercially in pet grooming salons and veterinary clinics.
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Every product user manual is also available digitally on the Rover's Edge website for customers to download. See our product landing page to find the product(s) you are looking for.
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Please contact service@roversedge.com and get in touch with our customer support team.
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About Shipping
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All orders will be shipped by Purolator standard ground shipping across Canada. Delivery times vary from 1 to 6 business days depending on the destination.
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Once an order is placed, a tracking number from Purolator will be provided by customer support. You can track your order using the tracking number.
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Once an order is placed, a tracking number from Purolator will be provided by customer support. You can track your order using the tracking number.
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If you are ordering from outside of Canada, please contact service@roversedge.com for cost and details.
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If customers are unsatisfied with their products or would like to return their products for whatever reason, please contact service@roversedge.com within 30 calendar days from the date of purchase. Products must be in brand new condition and in original packaging. Customers are responsible for shipping arrangements and charges. If products are missing parts or are defective, please contact service@roversedge.com for a full refund or exchange at no cost.
About Sales
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Yes, please contact info@roversedge.com for details.
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Rover’s Edge products can be purchased directly from the Rover’s Edge website.
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Rover’s Edge products are designed in Canada and made in China under the strictest quality standards.
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Rover’s Edge products are currently available for purchase in Canada. Products will also be available in the USA and other international markets at a later date.
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Rover's Edge transacts in Canadian currency. All product prices are listed in Canadian dollars (CAD) and if you are purchasing from outside of Canada, the payment will be converted to your local currency by your payment method provider.
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About Warranty
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The two-year limited warranty covers any defects in the unit including the motor, materials, parts and workmanship. The unit will be replaced at no cost to the customer for parts and labour. Please contact the customer support team at service@roversedge.com for any questions on warranty. The warranty does not cover any defect, failure or malfunction due to human error, normal wear and tear, or misuse by the user. Warranty is void if the unit has been altered in any manner or repaired by unauthorized personnel.
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Review our product caring videos, user manual and FAQs to see if there are solutions to your issues. If your issues are still not solved, don't hesitate to contact service@roversedge.com to get in touch with a customer support representative so we can help.
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Yes, all Rover’s Edge products are backed by a two-year limited warranty.
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Registering your product will validate your two-year limited warranty. See our product registration page to register your products online.
About Our Brand
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Rover’s Edge is a Canadian small business founded by engineer Yok Chi. Yok's partner, Shan Yu is a professional dog groomer. The couple has been dog owners most of their lives, so not only do they understand pet care electronics from the commercial side, but they also understand from the needs of pet owners and professional groomers.
Yok has always been the designated repairman for Shan Yu’s equipment, and through disassembling and repairing her equipment, Yok identified many areas such as ergonomics, motor design, air speed and ease of maintenance, all of which could be improved, and hence Rover’s Edge was born.
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Rover's Edge is a division of Teemotec Inc., which is the parent company of the Rover's Edge brand.
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Comprehensive product details can be found on the product pages. See our product landing page to find product(s) you are looking for. Follow us on Instagram, TikTok and Facebook for the latest updates.
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Rover’s Edge products are ergonomically designed for the best comfort even with prolonged use.
All Rover’s Edge products are made to last with premium and durable construction, backed by a team of knowledgeable and helpful customer support staff locally-based in North America.
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